Refund policy

U.S. Orders (Full Price Only)
Full-price U.S. orders (not including pre-order, discounted items) are eligible for return or exchange for store credit within 14 days of delivery via loading return and exchange portal. For refund requests on orders placed on or after February 23, a $10 return shipping fee will be deducted from all U.S. returns when using a return label provided by us. For exchanges, We offer one free return shipment for exchanges per order.

Please return the listed item(s) within 14 days after your return is approved. Returns shipped after this 14-day period will not be eligible for a refund or exchange.

As a small business with limited, made-to-order production, we offer store credit instead of refunds to reduce waste and keep things sustainable. Return shipping will need to be covered on your end.

Return Conditions
Returned items must be unused, unwashed, unaltered, and in their original condition, with all tags attached and a valid packing slip included. Returns that do not meet these conditions will be refused and returned to the customer. Loading to Future reserves the right to deny any return that does not comply with this policy. This does not affect your legal rights related to products with manufacturing defects.

International Orders
All international orders are final sale. We do not accept returns or exchanges for international shipments at this time.

Order Issues
If there is a mistake with your order caused by us, please contact support@loadingtofuture.com within 14 days of receiving your item. Include your order number and a brief description of the issue so we can assist you promptly.

Cancellation,Returns ,and Exchanges

FINAL SALE
All discounted items and pre-orders are final sale. These items are made to order and have limited availability, so we do not accept returns or exchanges.

U.S. Orders (Full Price Only)
Full-price U.S. orders (not including pre-order, discounted items) are eligible for return or exchange for store credit within 14 days of delivery via loading return and exchange portal. For refund requests, a $10 return shipping fee will be deducted from all U.S. returns when using a return label provided by us. For exchanges, we offer one free return shipment for exchanges per order.

Once your return request is approved via our Returns Portal, you will receive a return instructions by email. Please note that returns are subject to a processing fee, and original shipping fees are non-refundable. Please return the listed item(s) within 14 days after your return is approved. Returns shipped after this 14-day period will not be eligible for a refund or exchange.

International Orders
All international orders are final sale. We do not accept returns or exchanges for international shipments at this time.

Pre-orders Policy

When you place a pre-order, you are purchasing an item that is currently out of stock or in production and not yet available for immediate shipment. Full payment is collected at checkout to reserve your item.

Once production has begun, the order cannot be canceled. Pre-orders are final sale. These items are made to order and have limited availability, so we do not accept returns or exchanges.

Pre-orders follow an estimated production timeline, which may vary based on manufacturing schedules and supply chain factors. While we strive to meet all estimated delivery windows, slight delays may occur due to circumstances beyond our control, including production shifts or shipping carrier issues.

All orders are shipped promptly upon completion. By placing a pre-order, you agree to and accept these terms, including the possibility of delays.